The health and safety of our customers, employees and community is our number one priority. To this end, we wanted to let you know about some of the steps we’ve taken to assure safety. This includes thorough cleaning of our fulfillment center and pick-up location on a daily basis, providing training on best practices to protect our staff and appropriately pack wine orders, making hand sanitizer and/or antiseptic wipes available at all times, wearing protective masks and gloves, and maintaining the recommended social distancing protocols, as well as, all required health protocols and guidance recommended by the CDC and WHO.
FAQ
We believe that drinking and discovering great wine should be simple. Now more than ever, we understand that our customers want easy access to wines they trust and an opportunity to explore new regions and producers. For over forty years, our roots in the local wine community have inspired strong bonds with our neighbors and lasting relationships with our customers. In this unprecedented time, we’ve tapped into our innovative spirit to launch YourWineStore. For the first time ever, we’ve created a place to help you discover and enjoy our extensive wine offerings that span six countries and over a dozen winegrowing regions.
Health & Safety | COVID-19
How Does My Wine Ship?
To protect your wine from rising temperatures without the expense of air shipping, all Ground shipments will be sent via temperature-controlled trucks to the UPS/Fedex hubs in Midwest, East Coast and Southern locations. This ensures your wine is temperature controlled for most of its transit time prior to final delivery.
What is Temperature Controlled Ground Shipping?
During warmer months and to protect your wine, refrigerated trucks leave our warehouse in Napa for FEDEX/UPS distribution hubs in the Mid-West, East Coast and Southern locations. This ensures your wine is temperature controlled for most of it’s transit time before it's out for delivery.
Can I send a gift message with my order?
Absolutely, a small personal note makes any shipment better. Include your personal message in the "Gift Message" section in the Checkout order process and we'll print it on a small gift card and include it in your order.
What is required when receiving a wine shipment?
All alcoholic beverages require an adult signature upon delivery. Make sure someone 21 years of age or older will be available at the address for which your wine is be delivered. Unfortunately, we cannot deliver wine to P.O. boxes. For more information call our Customer Service team at (707) 535-8477.
How do I track the status of my order?
Once your order has been packed and ready to ship, you will receive a shipping confirmation email that includes tracking information linked to carrier details about delivery. If you need assistance, please call Customer Service at (707) 535-8477 or email us at info@yourwinestore.com. We are happy to help!
Where can I find my receipt?
After you submit your order, you'll receive an order confirmation email that includes all transaction details. If you need assistance, please call Customer Service at (707) 535-8477 or email us at info@yourwinestore.com.
What if I need to redirect a package to a different address?
Be sure to enter the correct Shipping Address when you place your order and double-check it for accuracy. Once an order is placed, it will ship quickly, so changes to the address must be made directly with the shipping carrier, and may result in additional charges.
If I have additional questions, who can I call?
We're here to help! Our YourWineStore Customer Service team is available every day, 9AM - 5PM. Give us a call at (707) 535-8477 or email us at info@yourwinestore.com.
What should I do if I forget my username and/or password?
For usernames, please call YourWineStore Customer Service (707) 535-8477 or email us at info@yourwinestore.com. You can reset your password by clicking on the "Forgot Your Password" link on the login page.
How do I get a Friends & Family discount?
We are happy to offer exclusive discounts to all Friends & Family! Promotions will change over time so for the latest offer, please visit the YourWineStore Home Page or Shop Wines. Most offers will be automatically applied at checkout based on the quantity of wine selected; exceptions may apply.
If I'm a Jackson Family Wines employee, do I still get my employee discount?
Yes, Jackson Family Wines employees still receive a discount. Make sure to login and discounts are applied automatically at checkout.