FAQs

WE'RE HERE TO HELP!

We can’t drink the wine for you. But If you need any other assistance, just email us at
info@yourwinestore.com or call (707) 535-8477. We’ll do our best to make sure every sip satisfies.

The health and safety of our customers, employees and community is our number one priority. To this end, we wanted to let you know about the steps we’ve taken to assure safety. This includes thorough cleaning of our fulfillment center and pick up location on a daily basis, providing training on best practices to protect our staff and appropriately pack wine orders, making hand sanitizer and/or antiseptic wipes available at all times, wearing protective masks and gloves, and maintaining the recommend social distancing protocols, as well as all required health protocols and guidance recommended by the CDC and WHO.

Security

For username, please contact us by calling (707) 535-8477 or email us at info@yourwinestore.com. You can reset your password by clicking on the “Forgot your Password” link.  

We’re committed to protecting your privacy, and we take all appropriate security measures to protect your personal information. Privacy Policy.

Shipping

At this time, YourWineStore is permitted to ship wine within the United States only. We cannot ship internationally. Not even to Canada.

Shipping wine can be a bit tricky as all 50 states have unique Alcohol Beverage Laws and Regulations. Select your “Ship to State” in the top-right corner of our website to see if your state allows direct shipping of alcohol or view our Detailed State Regulations. Once you start shopping, make sure to select the state where you want the wine delivered. 

All shipments are sent by UPS or FedEx ground. Two-day or overnight shipping is available at an additional cost when you need your wine to arrive sooner. We also offer temperature-controlled shipping. This protects your wine from hot or cold temperatures that can damage the quality of the wine. Temperature-controlled shipments only ship each Friday. Additionally, in hot months (when it’s over 80°F), we add a $5 re-usable ice pack to ensure the safety of the wine.

Once your order has been packed, you’ll receive an email on the day your wine ships with tracking info. Just click on the tracking information, and you can view the status and expected delivery date. If you need assistance, please call us at (707) 535-8477 or email us at info@yourwinestore.com.

Orders ship daily Monday through Friday. We don’t ship on the weekend and can’t schedule deliveries for Saturday or Sunday. The wine ships from our warehouse in California and delivery times vary anywhere from 2–7 business days depending on your “Ship to State.”

Since wine is an alcoholic beverage, it requires an adult signature upon delivery. Make sure someone 21 years of age or older will be at the address when your order is delivered. Unfortunately, we can’t ship wine to P.O. boxes for this reason. Not home during the day? We recommend shipping to a business address or 3rd party shipper, e.g. FedEx Office, FedEx Onsite or other location with someone available to sign for the wine. For more information call us at (707) 535-8477 or email us at info@yourwinestore.com.

Please contact us directly by calling (707) 535-8477 or email us at info@yourwinestore.com to request any changes after your order is placed or shipped.

Extreme hot or cold temperatures, either in your delivery area or along the transit route, may damage the quality of the wine. In these instances, we may delay your shipment until the temperature is in an acceptable range. We also offer temperature-controlled ground shipping, and these shipments leave our warehouse every Friday. Or, you may choose two-day or overnight shipping for an additional fee. Give us a call at (707) 535-8477 or email us at info@yourwinestore.com for additional details.

Orders

We’re committed to your satisfaction. If there are any issues, we want to hear from you. Please call our team at (707) 535-8477 or email us at info@yourwinestore.com.

You'll receive a confirmation email with your order details after you submit the order online. If that email is missing, you can also log-in to your account, call our team at (707) 535-8477 or email us at info@yourwinestore.com. We're here to help.

Absolutely! A personal note makes any shipment better. Just include your thoughts at checkout in the gift message section, and we'll include it in your order. 

We’re extremely sorry for the problem and inconvenience. Please call us at (707) 535-8477 or email us at info@yourwinestore.com regarding a replacement.

We're here to help. Our customer service team is available Monday through Friday, 9 am to 5pm Pacific Time. Give us a call at (707) 535-8477 or email us at info@yourwinestore.com.

YourWineStore Insider

YourWineStore Insider is an annual membership. Upon signing-up, your credit card will be charged, and your membership will be renewed automatically each year. You can cancel the auto-renewal anytime in your account, or by contacting us. YourWineStore Insider is available only to those who live in the U.S. where wine shipping is permitted by law. Visit our shipping policies for more details.

Sign up for a one-year Insider subscription and always choose “ground shipping” or “temperature-controlled shipping” at check-out, and your shipping charge will automatically be $0.

Your one-year Insider subscription will be charged automatically when you join. You will receive a reminder notice one month in advance of your renewal. All renewal charges are processed automatically on the first of each month.

No minimum purchase. Shop and ship as much and as often as you like.

Yes, it can! There’s no minimum purchase and no restrictions.

Remember to log-in with your username and password. Forgot your password? Click the “Forgot your Password” link to reset. Once you are successfully logged in the $0 shipping charge will be applied at check-out on all orders placed with standard ground shipping.

Choose 2-Day or Overnight shipping at check-out. Standard expedited shipping rates will apply for these orders.

Insider shipping is non-refundable and non-transferrable. Select your “Ship to State” in the top-right corner of our website to see if your state allows direct shipping of alcohol.

 

Still have more questions?
Email us at info@yourwinestore.com or call (707) 535-8477.